Oakville Maids Inc.

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Oakville Maids Inc. (operating as Oakville Maids) (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, physical address

• Payment information when you make a purchase, book cleaning services, or request a quote

• Opt-in records and timestamps for communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, and device information

• Website usage patterns and analytics, where applicable

• Cookies and similar technologies, if used by our website or integrated services

Customer Communication:

• Records of inquiries and service requests

• Appointment details and preferences

• Service history and feedback

When you contact us through our website, including the contact form at https://oakvillemaids.ca/contact/, we may store your email address and any additional information you voluntarily provide. This information may be used to respond to your inquiry and contact you regarding Oakville Maids Inc. cleaning services, in accordance with your communication preferences and applicable laws.

2. How We Use Your Information

We use collected data for:

• Providing and improving our cleaning services

• Processing transactions and payments

• Communicating with you about your inquiries, appointments, and promotions where consent has been provided

• Enhancing website functionality and user experience

• Ensuring security and fraud prevention

• Maintaining records of your communication preferences and consent

We use personal information only for legitimate business purposes, including responding to customer inquiries, scheduling cleaning appointments, and providing requested services.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our cleaning services, including appointment reminders, customer support, scheduling confirmations, rescheduling notifications, and important service updates.

You may also separately opt in to receive marketing and promotional SMS messages, including special offers, discounts, and cleaning service promotions.

Consent to receive marketing messages is optional and is not required to purchase or receive cleaning services.

Opt-In & Consent:

• You will only receive SMS messages if you have explicitly opted in.

• We maintain timestamped records of all opt-in actions.

• Transactional and marketing SMS consent are collected through separate, unchecked consent checkboxes on applicable website forms.

• We comply with Canada’s Anti-Spam Legislation (CASL), the Telephone Consumer Protection Act (TCPA) where applicable, and all other applicable messaging laws and regulations.

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying “STOP” to the number that sent you the message.

• You will receive a final confirmation message, and no further messages will be sent under the applicable messaging program unless you opt in again.

• All opt-out requests are processed promptly in accordance with applicable laws.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business.

• Transactional messages will be directly related to services you have requested.

• We do not send promotional content without specific consent.

• Promotional messages may include cleaning specials, discounts, and service updates when you have separately opted in.

Help & Support:

• Reply “HELP” for assistance or contact us at info@oakvillemaids.ca.

• You may also call (289) 295-3777.

• Customer support is available during regular business hours.

Carrier Information:

• Standard message and data rates may apply.

• Carriers are not liable for delayed or undelivered messages.

• Supported carriers include major Canadian and U.S. wireless carriers such as Rogers, Bell, Telus, AT&T, Verizon, T-Mobile, and most regional carriers, subject to compatibility and network availability.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors providing support services, such as customer service, appointment management, and SMS delivery, is permitted when necessary to provide our direct services.

All other information-sharing categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties except aggregators and providers of the text messaging services as necessary to deliver messages you have consented to receive.

We implement reasonable data protection measures to safeguard SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations, including payment processing, appointment scheduling, and customer support

• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive

• Service providers who are required to protect personal information and use it only for authorized business purposes

Legal Compliance:

• If required by law, legal process, or to protect our legal rights

• In response to valid law enforcement requests or court orders

Business Transfers:

• In the event of a merger, acquisition, or sale of business assets, where permitted by applicable law

• In such cases, personal information remains subject to applicable privacy protections

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties, excluding aggregators and providers of the text messaging services as necessary to operate the messaging program.

Oakville Maids Inc. does not share, sell, or rent customer information to third parties for their independent marketing or promotional purposes.

5. Data Security

We implement and maintain reasonable administrative, technical, and organizational security measures to protect personal information.

Depending on the systems and service providers used, these measures may include:

• Encryption of sensitive data in transit and at rest

• Secure access controls and authentication mechanisms

• Security assessments and software updates

• Employee awareness and training on data protection

• Breach response and notification procedures in accordance with applicable laws

• Secure backups and data recovery procedures

Access to personal information is limited to authorized personnel and service providers who require it to perform legitimate business functions.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially reasonable means to protect your personal information but cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to provide services, maintain appropriate business records, meet legal obligations, and address customer requests.

6. Cookies & Tracking Technologies

Oakville Maids Inc.’s original Privacy Policy stated that our website does not use cookies.

However, certain website features or third-party integrations, such as booking platforms, payment processors, and security services, may use cookies or similar technologies.

Where applicable, such technologies may be used to:

• Analyze website traffic and user behaviour

• Remember visitor preferences

• Improve website functionality and user experience

• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain website features.

We encourage visitors to review the privacy practices of any third-party services accessed through our website.

7. Your Rights & Choices

You have the right, subject to applicable laws, to:

• Request access to, correction of, or deletion of your personal information

• Opt out of marketing emails by clicking “unsubscribe” in our emails

• Opt out of SMS messages by replying “STOP”

• Request information about how we collect, use, retain, or disclose your personal information

• Withdraw consent for future optional communications

• Submit a complaint to the appropriate privacy authority if you believe your privacy rights have been violated

Updating Personal Information:

If you wish to update, correct, or request the deletion of your personal information, please email us with the necessary changes at info@oakvillemaids.ca.

We will review and respond to your request in accordance with applicable Canadian privacy laws, including any legal record-retention requirements.

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, information collection methods, or website content and encourage you to review their privacy policies.

This Privacy Policy applies only to information collected by Oakville Maids Inc. through our website and business operations.

External website